How can we help?

Answers for every step — from your first cover to your launch — in plain English.

Browse by topic

Which tool to use, accounts, saving, browsers, and moving your work.

Privacy & file safety

What stays on your computer, what we can see, and keeping backups.

Payments & access

What per-book pricing means, watermarks, license keys, and refunds.

Concierge (done for you)

Your finished kit, where the book lives in your account, and changing it yourself afterward.

Cover art, resolution, trim & bleed, spine width, ISBN, and rejections.

Interior Formatter

Preparing your manuscript, chapters, styles, page count, PDF and EPUB.

Copyright & Front Matter

The copyright page, ISBNs, disclaimers, and the pages around your story.

Mockups & Social

3D marketing images and short videos at your real trim size and spine thickness.

Amazon A+ Creative

Module images for Amazon's "From the Publisher" section.

ARC & review copies

Watermarked advance copies and emailing them to reviewers.

KDP & IngramSpark problems

Fixing rejected covers, blank pages, spine shifts, and print color.

Troubleshooting

When something is frozen, missing, blank, or will not open.

Still stuck?

Email [email protected] with what you were doing and we'll help. Real person, usually within a business day.