How do I report a problem without sending my entire manuscript?

You never need to send us your manuscript — and we'd rather you didn't. To report a problem, email [email protected] with:

• Which tool you were using (Cover Maker, Interior Formatter, etc.).
• What you did and what happened — the step, and the exact error or wrong result.
• Your browser and device (e.g. "Chrome on Windows", "Safari on a Mac").
• The book ID, if the issue is about a purchase (it's shown on the checkout page, under the cover).
• A screenshot, if it's a visual problem.

That's enough for us to reproduce and fix most things. If we ever genuinely need to see a file, we'll ask — and even then, a small sample (a few chapters) is usually all it takes, never your whole book.