HelpTroubleshootingMy download did not start.

My download did not start.

A few things to check:

  • Wait a beat. Big exports (a full interior PDF, a mockup pack) are built in your browser first, then download. On a large book that can take several seconds — the download starts when it's ready.
  • Look in your Downloads folder. It may have saved without a visible prompt.
  • Check for a blocked pop-up or download. Some browsers/extensions block automatic downloads — allow downloads for bookpublish.app and retry.
  • Reload and try once more if nothing happens at all.

If the file downloads but won't open, see The PDF opens as a blank page or The EPUB will not open.

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